Privacy Policy
Last updated: September 2026
1. Who We Are
Hidden Road Tours operates small-group local experiences in Alappuzha (Alleppey), Kerala, India. This privacy policy explains how we handle personal information collected through our website and booking process.
2. Information We Collect
We may collect the following information when you make a booking or enquiry:
- Your name
- WhatsApp number or phone number
- Email address (if provided)
- Booking details (experience type, date, number of guests)
- Dietary requirements or medical information relevant to your experience
3. How We Use Your Information
We use your information only to:
- Confirm and manage your booking
- Communicate with you about your experience
- Respond to your enquiries
- Improve our services
We do not sell, rent or share your personal information with third parties for marketing purposes.
4. WhatsApp Communications
When you contact us or submit a booking request via WhatsApp, your message is received by our team directly. WhatsApp's own privacy policy governs the transmission of messages through their platform.
5. Data Retention
We retain your booking information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. You may request deletion of your personal data by contacting us directly.
6. Cookies & Analytics
Our website may use cookies and analytics tools to understand how visitors use the site. This data is aggregated and does not personally identify you. You can disable cookies in your browser settings.
7. Your Rights
You have the right to access, correct or request deletion of any personal information we hold about you. To exercise these rights, please contact us via WhatsApp or email.
8. Contact
For any privacy-related questions, please contact us via WhatsApp or email at [email protected].